Customer Support Contact
Support
Customer
Care Portal
EMEA
Support
Support
Options
Software
Maintenance

Customer Support Contact Information

Bottomline provide customers with a range of support services, including comprehensive telephone and email support, self-service portals and optional 24X7 support packages.

For Customer Assistance by Telephone:
Please contact a Global Support Center nearest you.

Category Product Contact Information Hours of Operation
Corporate Payments Products and Services PayBase®
WebSeries®
C-Series™
SWIFT Access Service
Related software
products/services,
including WinBACS IP
North America
1.800.839.9029
Monday - Friday
8:30am - 8:30pm ET
Europe (UK)
+44 118.925.8250
Monday -Thursday
8:30am - 5:30pm GMT

Friday
8:30am - 5:00pm GMT

Additional support for BACS transmissions:
Monday - Friday
8:30am - 10:30pm GMT

Paymode-X®

North America
P: 1.877.443.6944  
F: 1.207.771.3925
Monday - Friday
8:00 AM - 8:00 PM ET
Commercial Banking Business Banking
Business Financial Solutions
North America
1.800.501.0600
Monday - Friday
8:00 AM - 8:00 PM ET
Invoice Automation and e-Billing Products and Services Legal eXchange®, Visibillity®
Paymode-X® for invoicing

Legal-X™
North America
1.888.923.9553


1.866.645.7444
Monday - Friday
8:00am - 8:00pm ET


Monday - Friday
8:00am - 8:00pm ET
Document Process Automation Products
Create!form® product family
Transform® product family, including Transform AP and PrecisionForms
North America
1.800.839.9029
Monday - Friday*
8:30am - 8:30pm ET
Europe (UK)
+44 118.925.8250
Monday - Friday*
9:00am - 5:30pm GMT
Australia
1.300.655.515
Monday - Friday*
8:30am - 5:00pm AEDST
New Zealand
61 3 8823 6798
Monday - Friday*
10:30am - 7:00pm
New Zealand Time


Optio® Document Output Solutions North America
1.800.839.9029
Monday - Friday
8:30am - 8:30pm ET
Europe (UK)
+44 247.685.7700
Monday - Friday
8:00am-6:00pm GMT


FormScape® Business Edition and FormScape Enterprise Edition(Covus®) North America
1.800.839.9029
Monday - Friday
8:30am - 8:30pm ET
Europe (UK)
+44 118.925.8250
Monday - Friday
9:00am - 5:30pm GMT

Healthcare Solutions Logical Ink®
MedEx®
QuickRecord® Suite
North America
1.800.839.9029
 
Monday - Friday
8:30am-8:30pm ET
Custom Banking and Finance Applications Contact your Bottomline project manager or Long-Term Support "First Call."

* If you have purchased a worldwide Create!form support contract and you require support past your local Support Center operating hours, you may call another support center in a time zone that is operational.

For Customer Self-Service, FAQ Database:
Most frequently asked questions, product updates and more are available to maintenance customers through Bottomline's self-service portals. Account name and password are required.

For EMEA Support:

For Customer Assistance by Email or Customer Care Portal:
Click below to submit a question or incident to one of Bottomline's Customer Support specialists. All inquiries will be responded to within 24 hours.

Category Product Contact Information
Corporate Payments Products and Services PayBase®
WebSeries®
C-Series™
SWIFT Access Service
Related software
products/services,
including WinBACS IP
North America
Customer Care Portal

Europe (UK)
emea-support@bottomline.com

Paymode-X®
Commercial Banking Business Banking
Business Financial Solutions
North America
bottomlinesupport@bottomline.com
Invoice Automation and e-Billing Products and Services Legal eXchange®
Visibillity®

Bottomline Business eXchange™

Legal-X™
North America
lebsupport@bottomline.com

bbexsupport@bottomline.com

LegalXSupport@Bottomline.com
Document Process Automation Products Create!form® product family
Transform® product family, including Transform AP and PrecisionForms
North America
Customer Care Portal
Europe (UK)
emea-support@bottomline.com
Asia Pacific, Australia and New Zealand
ap_support@bottomline.com

Optio® Enterprise Document Output Solutions North America
Customer Care Portal
Europe (UK)
emea-support@bottomline.com

FormScape® Business Edition and FormScape Enterprise Edition(Covus®) North America
Customer Care Portal
Europe (UK)
EMEA_FormScape_Support@bottomline.com
Healthcare Solutions Logical Ink®
MedEx®
QuickRecord® Suite
North America 
Customer Care Portal
Custom Banking and Finance Applications Contact your Bottomline project manager or Long-Term Support "First Call."
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